Refund & cancellation policy

Last updated 12 October 2026

Rejected tiles

If we reject your tile during review, you get a full refund to your original payment method within 5–7 working days. You can also fix the issue and we'll review it again.

Cancellations

You can cancel for a full refund any time before your tile goes live. Once your tile is live, it is non-refundable because the spot has been delivered.

Spot conflicts

If your payment completes after your 10-minute hold expired and someone else took the spot, we'll offer the nearest equal spot or a full refund — your choice.

Failed payments

If money left your account but your order did not complete, Razorpay automatically refunds it, usually within 5–7 working days. Email us with your order ID if it doesn't arrive.

Contact

hello@diwalikideewar.com — we reply within one working day.